Refund Policy

Overview

Employee Number Zero LLC ("EMP0", "we", "us", or "our") is committed to customer satisfaction. This Refund Policy explains how we handle refund requests for our digital products, including automation workflows, AI tools, and software products.

14-Day Refund Window

We offer a 14-day refund window from the date of purchase for all digital products. If you are not satisfied with your purchase, you may request a refund within this period.

Digital Products Covered

This refund policy applies to the following digital products:

• Automation Workflows - n8n workflows for lead generation, content automation, and business processes
• Software Tools - AI tools, utility applications, and SaaS products
• Setup Services - Workflow installation and configuration services
• Digital Courses - Training materials and educational content

Refund Evaluation

Due to the digital nature of our products, all refund requests are evaluated on a case-by-case basis. We consider the following factors:

• Whether the product was downloaded or accessed
• The nature of the issue reported
• Whether technical support was attempted
• Time elapsed since purchase

Typically Approved Refunds

• Product does not match the description provided
• Technical issues that cannot be resolved with support
• Duplicate purchases made in error
• Requests made within 14 days with minimal product usage

Typically Not Approved

• Requests made after the 14-day window
• Products that have been fully downloaded and used extensively
• Change of mind after using the product successfully
• Inability to use the product due to missing third-party accounts or services (e.g., API keys not purchased)

Refund Process

Once your refund request is approved:

• Refunds are processed within 5-7 business days
• Funds are returned to the original payment method
• You will receive an email confirmation when the refund is processed
• Access to the digital product will be revoked upon refund

Setup Services & Custom Work

Third-Party Services

Our automation workflows may require third-party services (API keys, hosting, etc.) that are purchased separately. We are not responsible for charges incurred with third-party providers, and those charges are subject to each provider's own refund policy.

Disputes

If you are unsatisfied with our refund decision, please contact us to discuss further. We are committed to finding a fair resolution. However, initiating a chargeback or payment dispute without first contacting us may result in permanent account suspension.

Contact Us

For refund requests or questions about this policy, please contact us: